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Our jewellery is nickel, lead, and cadmium-free, prioritizing your safety and well-being. We go through regular quality tests with officially approved organizations to guarantee the highest standards. making it suitable for those with nickel allergies.

Indeed, doré jewellery is designed to be waterproof and sweat-resistant, ensuring durability and versatility for wear during activities like swimming, showering, and everyday tasks.

Absolutely, Dore jewellery is perfume-safe, allowing you to accessorize confidently without worrying about damage from your favourite scents (exclude pearls).

If you have metal allergies, you can still enjoy our jewellery as it is crafted without nickel, lead, and cadmium.

Most jewellery allergy is caused by the metals nickel and cobalt which is used in the manufacture of precious metal alloys. In less expensive jewellery, nickel is often used in the base metal which is than plated with gold or silver.

Our products are crafted to be hypoallergenic, providing a comfortable wear for sensitive skin.

All our jewellery is hallmarked, ensuring authenticity and quality.

Cultured pearls are grown in pearl farms, and are the direct result of human intervention.

NEVER apply perfume or hairspray when you are wearing pearl jewellery. Pearl should be stored separately from other jewellery because the surface of a pearl is soft and easily scratched by other gems.

It's best to apply perfume before putting on your pearl jewellery.

our jewellery is produced in France

To care for your jewellery, gently clean it with a soft cloth and avoid exposure to harsh chemicals. For detailed care instructions, refer to our care guide.

Pearl Jewellery Care Tips:

• Follow the "last on, first off" rule.
• Keep pearls away from household chemicals and heat.
• Avoid wearing pearls while cooking.
• Don't bathe or swim in pearls.
• Be cautious with beauty products around pearls.
• Choose soft clothing to prevent scratching.
• Apply perfume before putting on your pearl jewellery

Our products come with a 3-year warranty from the date of delivery, covering any faults due to manufacturing defects. For more information, please visit our refund policy.

• General wear and tear, improper handling or lack of care.
• Damages caused by repairs, or adjustments carried out by a third party.
• Lost or stolen jewellery.
• Damage caused by improper use, negligence, or accidents.
• Normal wear and tear over time, including scratches or tarnishing.
• Alterations or repairs made by unauthorized third parties.
• Loss or theft of the item.
• Damage resulting from exposure to harsh chemicals, extreme temperatures, or environmental factors.

If you encounter any difficulties placing your order, please reach out to our friendly customer support team at hello@dorejwlry.com for prompt assistance.

Yes, you can shop without creating an account; however, having an account provides benefits such as order tracking and faster checkout.

Orders can be canceled or amended within [specify the timeframe, e.g., 24 hours] after placing them.

Please reach out to the team......please email us at

Our shipping policy, including delivery times and costs, is available on our website [provide a link]. We use Royal Mail for all shipments, and you can track your order via [Royal Mail tracking link].

At the moment, our deliveries are limited to the UK. Rest assured, we're putting in the effort to broaden our reach and serve even more destinations.

You can track your order by logging into your account or using the tracking information provided in your shipping confirmation email.........

Since our orders are shipped with a Signed For delivery service, someone has to accept the delivery on the day. For customers not at home during the day, alternative delivery options can be arranged. Please contact our customer support for assistance.............

We will notify you via email when your order ships, providing you with tracking details.

Yes, you can return your item within 30 days of receipt for free, excluding earrings and final sale items. You can find more information on our returns/exchange policy here.

Return processing times typically takes up to 14 days.

For hygiene reasons, we do not accept returns on earrings.

We accept various payment methods, including Visa, Mastercard, AMEX, PayPal.

You can contact our customer support via hello@dorejwlry.com. We aim to respond promptly to all inquiries, normally within 1-2 business days.

Our privacy policy is available on our website [provide a link]. We prioritize the security and confidentiality of your information.

Yes, we offer different sizes for rings and bracelets to accommodate various preferences. adjustable from to, rings.....

Currently, we operate as an online store, and we do not have a physical store or showroom.

We don't currently offer a loyalty or rewards program.

While it's not in the plans for now, rest assured, we're planning something exciting. We'll keep you posted on any updates or changes via our email newsletter.